Terms & Conditions

• 1. CONDITIONS

  The online store solutionmedical.gr is the store for the exhibition and distribution of products sold by the company called Chatzianastasiou Ch & Co., (Solution Medical) PC 55535 with VAT ID: EL999735059

  Tel: 0030 2310303013

  Tel: 0030 2310943313

  Fax: 0030 2310935845

  e-mail: sales@solutionmedical.gr

  Before entering the online store and browsing our site, we invite you to check the following terms and conditions, which apply specifically to the use of the online store at www.medica100.com and govern each transaction.

  Any user who accesses the web site of the company and makes use of the services of the online store www.medica100.com is deemed to agree and accept without any exceptions all the terms and conditions stated on this web site. Any order shipment involves acceptance of all the terms listed.

  Please read the Terms of Use carefully and regularly to keep abreast of any changes. Solution Medical Care reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. Solution Medical Care must notify the users of any changes, through the website of this online store. It is clarified that the change of terms does not cover orders that have already been placed.

  2. LIMITATION OF LIABILITY

  Solution Medical Care makes every effort to provide high quality services. The information contained in this web site has been collected and checked with the utmost care.

  The company is committed, in terms of the completeness and validity of the information listed on its website, to the existence of the essential characteristics, which are described on a case-by-case basis for each product at its disposal, and to the accuracy of the information provided , from its online store, without prejudice to any technical or typographical errors, which have escaped attention or have been unintentionally caused or due to any interruptions to the Website due to force majeure. The company cannot guarantee that there will be no mistakes or omissions.

  The online store is not responsible for any technical problems that may occur to users when attempting to access and during the site and are related to the operation or compatibility of their own infrastructure with the use of the site. Any references or external links to other websites are provided for your convenience and Solution Medical Care is not responsible for the contents, products and services provided on those external links. The online store is also not responsible for the acts or omissions of third parties and in particular unauthorized third parties interference with products and / or services and / or information made available through it. The company, in the context of its transactions through the online store www.medica100.com, is not liable for any damages, which may arise from the execution or non-execution of the orders or from any delay in execution, for any reason.

  The photos of the products in our online store are indicative and you can see the prices with and without VAT or if due to the nature of the good the price cannot reasonably be determined in advance, how the price is to be calculated and where applicable, all additional shipping, delivery charges or where these cannot reasonably be calculated in advance, the fact that such additional charges may be required. Also in our online store there are indications of product availability. However, the final availability of these ordered products is only confirmed during the processing of your valid and final registered order. If availability or delivery time differs from what is stated on the product page, the company guarantees timely information to consumers about the unavailability of the products. No warranty can be given on the availability of the products. The company, at its sole discretion, has the right to terminate or suspend the use of its website and services at any time, for any reason (eg maintenance procedures), without liability.

  3. INTELLECTUAL PROPERTY RIGHTS

  The website www.medica100.com is the official website of Solution Medical Care. All content on the websites, posted by Solution Medical Care including images, audio files, graphics, photographs, drawings, texts, services and products, is the intellectual property of Solution Medical Care and is protected by the relevant provisions of Greek law, European law and international conventions.

  The names, images, logos, and trademarks that represent Solution Medical Care and / or its online store and / or third parties affiliated therewith and their products or services are the sole trademarks and hallmarks of Solution Medical Care or and above third parties and are protected by Greek, Community and international trademark and industrial and intellectual property laws and unfair competition.

  In any case, their appearance and exposure on the www.medica100.com web sites should in no way be construed as a transfer or assignment of their license or right of use.

  Visitors to www.medica100.com have a limited and non-exclusive right to create a hyperlink to the www.medica100.com homepage on their proprietary web site, as long as this hyperlink does not describe www.medica100.com or its products and services in a false, misleading and downplaying manner.

  4. USER RESPONSIBILITY

  Users of www.medica100.com agree that they will not use it to send, post, e-mail or otherwise transmit any content that is illegal, threatening, offensive, harmful, annoying, defamatory, defamatory, obscene, indecent, which violates someone else's privacy, displays empathy or expresses racial, ethnic, or other discrimination, may harm minors in any way and is not entitled to be transmitted, in accordance with law or contractual or management relations (such as insider information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, cause harm, damage, or interfere with the operation of any software or computer hardware, intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way whatsoever Content is used to collect or store users' personal data.

  5. PROTECTION OF PERSONAL DATA

  The company recognizes the importance of the security of your Personal Data as well as your online transactions and therefore takes all the necessary steps, with the most advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The company explicitly assures you that it does not in any way transfer, sell, or rent your personal information to third parties. All data is stored on the company's central servers, which operate at a high security level and are protected from inappropriate use and are not accessible by unauthorized persons. The company is certified and meets all the requirements for compliance with the General Data Protection Regulation (GDPR).

  During your visit to our web site www.medica100.com you can browse without giving any personal information. You will be asked to provide personally identifiable information, such as name, business name, email address, shipping address, etc., as a rule, to process your orders, to provide our services for best and immediate service. or to let you know about new offers and products when you sign up for the newsletter. Your personal data, which you disclose everywhere on the pages and services of www.medica100.com, is held solely for the purposes of dealing with us, improving the services provided and ensuring the operation of the respective service and they may not be used by any third party (except where provided by law to the competent authorities only). We process and use your personal data only after you have given your explicit consent.

  Here you can see in detail Solution Medical Care's Privacy Policy.

  6. RIGHT OF WITHDRAWAL

  In case of purchases made from our online store, you may unreasonably request that a product will be returned to us and we will refund the money, provided that you notify us in writing through the special contact form available here, within 14 calendar days of receiving the product from you or from a third party you indicate. If you order a batch of products, the deadline starts when you receive the last product in the batch or upon completion of the last supply in the event of periodic deliveries. By filing a withdrawal, you are obliged to return the product to us in its original state of good (as new) in which it was delivered to you or to provide us with clear and unambiguous evidence that you have sent it safely within 14 calendar days of the exercise of the right of withdrawal by you and within the same time limit, which commences on the date of receipt of your request for withdrawal, we are obliged to refund you any amounts you have paid us using the payment method you have made. e has chosen to pay us the price.In case you have paid with a payment card, the company immediately orders the issuer of the card and bears no responsibility for any credit delays you may have. You do not exercise your right of withdrawal if the order placed for a refund is less than € 30.00.

  In any case, the products you wish to return must be accompanied by the necessary legal documents, documents and receipts. The cost of returning the goods is not covered by Solution Medical Care and is borne by the consumer.

  The consumer shall be liable for any decrease in the value of the goods only as a result of the management of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. The company bears no responsibility and will not indemnify the consumer by invalidating the effects of the withdrawal in the event of damage to the goods, irrespective of the consumer's fault or in the event of use exceeding what is necessary to establish the nature, characteristics and operating goods, measure.

  You are not entitled to withdraw in the case of Article 3b of consumer law and in any other case provided by law or herein, in accordance with the law. Indicative and not restrictive of the right of withdrawal are exemptions, inter alia, products manufactured in accordance with consumer specifications, products which may be damaged or expired shortly, products which are not eligible for refund on health grounds or for hygiene reasons (eg headphones), provided they are sealed and unsealed after delivery, and products which, after delivery, are by their very nature intermixed with other elements, the products to which you consent and are endorsed by the consumer Whereas it loses the right of withdrawal in cases where the price of the products has been paid and in addition the products have been received from the physical store, as the sale is not considered to have been made remotely;

  7. CANCELLATION OF ORDER

  Without prejudice to the Article 6 Withdrawal Provisions, the online order, which has been completed but has not yet been shipped, provided that it has been completed, provided that it has been completed, by the end of the same day, has been canceled. order and send an e-mail to the company's email address sales@solutionmedical.com by specifying your order number and details. In the event that any of the above information is omitted or dispatched, the company will not be liable for any cancellation of the order. Otherwise, the company cancels your order immediately and refunds it within 14 days of cancellation.

  8. RESPONSIBILITY AND GUARANTEE - RESPONSIBILITY FOR DEFECTS

  The withdrawal referred to in Article 6 shall not apply to defective products or products lacking a contractual status, which are covered by their respective guarantees.

  Here you can see in detail the Solution Medical Care Return Policy.

  9. PAYMENT METHODS

  Payment of products purchased online from our online store can be made via credit / debit or prepaid card, via e-Banking, bank deposit and PayPal.

  Here is a detailed overview of Solution Medical Care Payment Methods.

  10. ORDER COMPLETION - PRODUCT DELIVERY

  When your order is placed, the following message (example) will appear: "Your order has been completed. Thank you. Your order number is XXX. Then please check your e-mail, as a confirmation e-mail will be sent to you by the company, containing the details of your order. Then, after processing your order, a new e-mail will be sent to you by the company regarding the delivery date (s), the method, the hours and the possible cost of delivery of the product (s).Your order delivery time may not exceed 30 calendar days after order placement. In any case you will be informed by the company about the delay in order to re-confirm your order.

  Here you can see in detail the Ways and where Solution Medical Care Shipping Costs are.

  If you want a different means of delivery than the company will tell you, you will bear the cost of it yourself.

  11. ORDER DELAY

  Your order may be delayed for the following reasons:

  • The product has been delayed by our supplier. In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers, whether domestic or international. But there are cases where an order can get stuck in the customs office or shipment, so we don't have it in our warehouses when we calculate it. In such a case, we will contact you to ask if you would like us to ship the order without this product or to suggest an alternative. We will ship this item immediately upon receipt to our warehouses.

  • The product you ordered has already been removed and is not available. Among the products we exhibit in our online store there are rare cases where their supplier suddenly and unannounced announces that it removes them. In this case an employee of our company will contact you immediately to provide you with all the alternatives.

  • In times of extreme weather or strikes as well as in any case of force majeure, which may affect the shipment and delivery of your order.

  • If it is impossible to contact you by phone and / or e-mail (if there is a problem with your order, either with respect to the product or with regard to payment) because eg the ones you have entered are not properly updated.

  In any case, you will be informed by the company of the delay of your order in order to confirm your order again.

  12. E-MAIL INFORMATION (NEWSLETTERS)

  The company regularly sends informative e-mails.

  The company is not responsible if the newsletter is not delivered to its destination, although it makes every effort to deliver

  If you wish to receive a newsletter or are unsubscribed from our newsletter, you can notify us using the site's contact form.

  The information is provided by the company only if you choose and for as long as you wish. Instead, in case you have placed an order with the company, using our site, we will send you automated e-mails about the progress of your order. There is no way to disable these updates, the sending of which is a prerequisite for the proper development of your order. These e-mails urge you to reach out to them and keep them throughout our transaction.

  It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general terms and conditions governing our transactions, to inform us without delay.

  13. SETTLEMENT OF DISPUTES

  At Solution Medical Care we are particularly interested in serving the needs of consumers and solving any problems they may have with their transactions with us. Any dispute related to the use of the online store and the products and services sold through it will first be attempted to be settled out-of-court and in the event of failure to reach agreement the local courts will be responsible.